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Frequently Asked Questions

What is Direct Primary Care (DPC)?

DPC is a model of healthcare that emphasizes the direct relationship between the primary care physician and patient. With a DPC model, the patient pays the physician a set monthly or annual fee for their services, eliminating the involvement of insurance companies in decisions about their care. DPC practices offer longer office visits, reduced wait times for appointments, reduced prices for labs, diagnostic studies, and medications, and increased access to providers through different modes of communication such as telephone, text, email, telemedicine, and home visits. DPC physicians typically manage significantly fewer patients than traditional practices, which allows for improved quality of care for each individual, and an overall improved satisfaction among patients and their physicians.

Is DPC the same as concierge medicine?

No. While there are similarities between DPC and concierge, there are also distinct differences. In a concierge practice, individuals generally pay hundreds to thousands of dollars per month for increased access to their physician. Concierge practices may also continue to bill insurance for their services, so they are paid by both the insurance company and the individual patient.

What does my membership cover?

Please refer to the Services tab for a full list of membership benefits. Briefly, your membership covers all visits at our office, in-office labs and diagnostic studies, unlimited communication with your provider, and access to reduced pricing on many labs, medications, and outside diagnostic tests.

What type of insurance plan should I have with my DPC membership?

We recommend that you work with your employer or a local insurance representative to find the insurance plan that best suits the needs of you and your family.

Can I still use my insurance to pay for medications, specialist visits, diagnostic studies, etc?

Yes. As mentioned, we encourage all of our patients to have insurance in addition to their DPC membership to help cover the costs of emergency room visits, surgeries, and hospitalizations. Your insurance may also help cover the costs of some medications and diagnostic studies, although we will work with you to find the most affordable option for any treatment that we recommend.

How can I contact my provider?

You can contact your provider via phone, text, e-mail, Skype/Facetime, or in person at the office. We do request that after-hours phone calls/texts be limited to urgent questions or concerns, but we are available 24 hours a day, 365 days a year for your convenience.

Can I pay for my DPC membership with HSA funds?

At the present time, DPC memberships may not be covered with funds from your HSA. However, there is proposed legislation (the Primary Care Enhancement Act, H.R. 6015) that would allow for this use of HSA funds.

Do you accept Medicare/Medicaid?

Currently Live Well DPC does not accept Medicare/Medicaid patients.

My employer pays for my insurance. Can they also pay for my DPC membership?

Yes. We are happy to meet with prospective individuals or employers to discuss the many healthcare and cost-saving benefits of a DPC membership. Please contact us to schedule an appointment, or refer to the ‘Sign me up’ tab for further details about joining.

I am an employer. What are the benefits of offering a DPC membership to my employees?

There are many cost saving benefits to offering a DPC membership, as well as improved employee satisfaction and well-being. We encourage prospective business partners to watch the video linked below to hear how incorporation of DPC memberships could benefit your business. We are also happy to speak with employers – please contact us to schedule a meeting.